The majority of the lodges and camps in Tanzania have a telephone on the premises that can be used if you need to communicate with someone from home. Additionally, many of the lodges have email access including the Arumeru, Serena, Sopa, Mbalageti, Mbuzi Mawe, Ndutu, Bilila, Wildlife and the Ngorongoro Crater Lodge properties. You may also access email at one of the high-speed Internet cafes in the small town of Karatu, which is between the Ngorongoro Crater and Lake Manyara or in the city of Arusha. The Internet cafe in Karatu has four high-speed computers and is conveniently located on the main road (feel free to ask your driver-guide to stop there for a break from driving, a cold drink and a chance to access your yahoo, hotmail, etc. email account). A good idea is to create a free yahoo or hotmail account before you leave so you can keep in touch with family and friends via email while on your safari.
You will be provided with emergency contact information to give to your family and friends on how to contact you in the bush. In case of an emergency, a family member can contact our emergency mobile phone, which is carried by a member in Los Angeles 24 hours a day. We will then immediately relay the message to our Arusha office and they will contact your driver guide by long distance radio. We will also try telephoning the lodge or camp where you will be staying. Whether you are out game driving in the bush or residing at a lodge, we will be able to contact you in case of an emergency.
Every vehicle is equipped with a long distance radio. These radios are used for communication between other driver-guides for game reports and with our main operational office in Arusha. If there is any problem on safari, your driver-guide can immediately handle the situation as he is trained and has the experience to handle any problem. He also can use his long distance radio to communicate with our operational office in Arusha.
You will also be provided with our in-country emergency contact listing before your departure. This listing includes our office numbers in Arusha as well as several emergency mobile numbers that our senior staff in Arusha carry on them 24 hours a day. If you encounter a problem while in Africa when your driver-guide is not with you (i.e. on Zanzibar or in transit), the quickest solution would be to call one of these local numbers and you will be immediately assisted.